Software as a Service

What is it?

Software as a Service is a commercial agreement and software delivery model that empowers customers to deploy enterprise software solutions with minimal capital investment in infrastructure and in the shortest timeframe possible. Using Software as a Service customers can deploy software solutions without the prohibitive capital investment in software licenses and infrastructure and avoid ongoing maintenance costs and development activities. This enables our SaaS customers to consume software solutions on a fixed price per user cost.

This also ensures consistency in operational costs, maximises the availability of software solutions and ensures the platform is always kept up to date and maintained to vendor best practice guidelines.

What SaaS products does Corpnet offer?

Corpnet currently offers two software solutions via the Software as a Service model. These solutions focus on empowering ITIL-based best practice management of your IT Services and Infrastructure.

VMware Service Manager

Service Manager provides an ITIL-based Service Desk management tool that includes ticketing for Incident and Problem management, a powerful workflow engine that automates Service Request Fulfilment, Change Management, Release Management and any other customized IT process you may require.

It includes a fully customisable Configuration Management database that supports building of Configuration Items, IT Services, Business Services, complex Configuration Structures and management Baselines as well as graphically displaying all the logical and physical links between.

Service Manager also provides an in-depth, KCS-based, Knowledge Management database that integrates seamlessly with the Incident, Change and other ITIL Management processes and functions.

If you have implemented or looking to implement ITIL-based IT Services for your organization, Corpnet's VMware Service Manager SaaS platform is your first step in empowering your staff to achieve ITIL success.

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Kaseya Virtual Systems Administrator

Infrastructure Management is difficult at the best of times. Many tools provide up/down, red/green, alarms and events of what are happening in your environment. But how many of these tools actually help you gain control and reduce workload, rather than increasing it.

Kaseya is an automation platform. Yes it does provide the red/green lights on a dashboard.

As well as that, though, it also enables you to automate your responses to those red alerts. Whether it is as simple as restarting a service automatically when it stops responding at 2am, or as complex as running a Script to create a customized response, Kaseya empowers you to be more efficient and respond before your organisation’s users are impacted.

If you are looking to take back control and not just deploy another tool that generates more workload, Kaseya is the solution you have been waiting for.