Corpnet continues to invest heavily in the development of skill sets and application capabilities surrounding the CRM (Customer Relationship Management) landscape. Any business knows how important its customers are, and having the ability to manage them through structured, integrated systems is becoming extremely important for the success of any business.

As a certified Microsoft CRM software advisor, Corpnet also adopts complimentary applications that specialise in the development, marketing and support of Microsoft CRM add-on products, enhancements and vertical solutions built on the Microsoft CRM platform. Functionality includes:

• Overall activity associated to each client
• Sales opportunities to be thoroughly managed from start to finish
• Monitor one or more Microsoft CRM queues converting inbound emails into service cases
• Microsoft CRM email templates that can be sent internally to client staff. Without this tool, these templates can only be used outside the organisation.
• Enables CRM users to email links to Microsoft CRM records.