Once an IT strategy has been developed, effective implementation is reliant on experienced, mature leadership to get the job done. IT plans and strategies have become a critical component of most organisations, and failure of the supporting infrastructure systems often result in loss of productivity, user frustration, and customer dissatisfaction - all of which have real bottom line impacts.

In most small to medium enterprises, the engagement of a full time IT Manager or Chief Information Officer to manage these systems is financially out of reach. Furthermore, assigning these responsibilities to a Manager or Partner results in significant lost productivity dollars and is overwhelmingly uneconomical when compared to the outsourcing costs of an Corpnet Operational IT Manager.

Corpnet, for a very competitive price, can manage your operational IT environment to ensure the smooth co-existence of business processes with operational IT platforms.

Corpnet Operational IT Management service encompasses:

• Managing day-to-day functions of Help Desk support and operational IT support
• Development and maintenance of service level agreements with external vendors and its internal service providers
• Policy and procedure development and implementation
• Management and regular review of the developed IT strategy, ensuring a constant focus on the organisation’s goals through IT/business facilitation
• Relationship management between support teams and user bases
• Management of permanent or contract staff and effectively resolving any human resources issues that may arise
• Negotiation, review and management of support agreements
• Facilitate implementation of project initiatives (applications, development and infrastructure deployment) linked to the developed IT strategy.